Refund policy

At Cevora, we aim to provide high-quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.

Refunds

• Refunds are only issued for items that arrive damaged or defective.
• To request a refund, you must contact us within 7 days of receiving your order with clear photo evidence of the damage.
• If approved, refunds will be processed back to your original payment method.

Non-Refundable Situations

We do not offer refunds in the following cases:

• If you are not satisfied with the product
• Sizing issues or incorrect fit
• Change of mind after purchase

Exchanges

• We do offer exchanges for sizing issues.
• Items must be unworn, unused, and in original condition.
• Customers are responsible for return shipping costs unless the item is faulty.

Conditions for Returns

• Items must be returned within 14 days of delivery
• Must include original packaging
• Must not show signs of wear, damage, or use

How to Request a Return or Exchange

Please contact our support team with:

• Your order number
• Reason for return or exchange
• Photos (if item is damaged)